SHIPPING AND HANDLING

Orders placed Monday – Friday before 12:00pm EST will be processed the same day and shipped out within 24 hours. Please allow 5-7 days for standard shipping. Expedited shipping is available for an additional charge. All orders placed after 12:00pm EST or on Saturday and Sunday will be processed the following business day. ALL ORDERS ARE SHIPPED VIA UPS GROUND unless otherwise noted. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS. **Please note that during the HOLIDAY SEASON orders may take additional time.**

Yes. We ship to Hawaii, Alaska, Puerto Rico and many International locations. Please note, additional shipping costs will apply for orders shipped to Canada, Alaska, Hawaii, Guam, Puerto Rico, the Virgin Islands and select other International locations. Please call us for a quote: 1-800-640-7128.

ORDER HISTORY

We keep order History for up to 2 calendar years.

SHOPPING ONLINE

We accept Visa, Mastercard, American Express and Paypal.

HOW TO PAY

Sales tax is charged only to the residents in GA. Customers outside Georgia are responsible for complying with their state and local tax laws.
You will receive an order confirmation once your order has been received. A shipping confirmation email will be sent when your order has shipped. This confirmation will include the tracking # and a link to www.usps.com where you may track the delivery status of your shipment.
Absolutely. Gifts are wrapped, tied with a satin ribbon and include your personal gift message with envelope for $7.95 per order.
Yes. You can always place an order by phone. Simply call us at 1-800-640-7128 7-days a week from 9:00am to 9:00pm EST. 

RETURNS & EXCHAGNES

We want you to be 100% satisfied. We provide easy, no hassle returns to give you piece of mind. If for any reason you are not happy with your purchase, we will give you a refund for any order returned within the first 30 days.
Please send your return / exchange to:
Double Dutch Dolls – Return Department
4286 Bristlecone Dr NW
Marietta, GA 30064
Include your name and order # with your return.
If you need assistance with a return, email us as customerhelp@doubledutchdolls.com

GENERAL QUESTIONS AND INFORMATION

Double Dutch Dolls are 18” all vinyl fashion dolls with pierced ears, a realistic child-like body and jointed limbs. They have extra joints in their elbows, knees and wrists so they can be posed in many natural looking positions. They have wigged rather than rooted hair, which is superior. Wigged hair is either machine sewn onto a fabric wig cap or hand-knotted. The wig is then glued onto the doll’s head and the hair is cut and styled. This helps wigged hair better retain its hairstyle more easily than rooted hair.

– The dolls are beautiful and well made

– They have compelling back-stories that teach values and good decision-making in an entertaining way that girls will embrace

– They reflect the beauty of multicultural girls and have customized skin tones and hair textures

– The dolls double as a keepsake that can be passed down

– They are less than half the price of an American Girl doll, especially when factoring in the extras like clothing and ear piercing

– Unlike American Girl dolls and other less-expensive dolls on the market, Double Dutch Dolls are fully posable. Their elbows, wrists and knees are jointed so they can pose in many natural looking positions just like girls.

– Is your daughter a gymnast? Did you know our Kaila doll can do a cool herkie?

Double Dutch Dolls are less than half the price of American Girl dolls. Double Dutch Dolls are also all vinyl dolls, which means they can be wiped clean should they ever get dirty. They have jointed elbows, wrists and knees, which means they can be posed in natural looking positions. We spent a great deal of time ensuring the hair on each Double Dutch Dolls is of the best quality and reflects the various textures of multicultural girls today. For example, our Zaria doll has a beautiful, natural 3-strand twist. Sascha has a thick, gorgeous shoulder-length bob and Trinity has long, thick loose curls. Comparable dolls currently available in the market do not offer these upgraded features, which cost more to make but make our dolls more enjoyable.

Double Dutch Dolls are rated for children age 8 and up. However, they are all vinyl dolls which work well for girls as young as 5 or 6. Girls at this young age usually like their dolls to look realistic, and more like themselves. All vinyl dolls can be more difficult to dress than soft body dolls but that usually isn’t a problem for girls as young as 5 or 6 who have developed the dexterity to manipulate small doll clothing. Double Dutch Dolls clothing is made with Velcro closures and zippers, which are easier for a child to manage on their own. An adult may have to help a younger child.
Currently Double Dutch Dolls are only available in our online store and at select online retailers. We are currently looking for retail partners so if you are interested in carrying our line, email us at wholesale@doubledutchdolls.com.
The next doll: Sascha will be available Spring 2015. Also, look for Book #4 to release later this Summer.

Double Dutch Dolls is a privately owned company. We are not affiliated with any other retailer or toy manufacturer.

We welcome all media and PR inquiries. For a copy of our press kit or more information on our company, please email us at info@doubledutchdolls.com.

Send us an email at customercare@doubledutchdolls.com and we’ll get back to you on the double