FAQs
How can I reach you with questions?
We recommend looking around our Help Center to find answers to your questions/concerns. However, if you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please submit a request via our webform by clicking HERE
SHIPPING AND HANDLING
How will my order ship and when should I expect to receive it?
Orders placed Monday – Friday before 12:00pm EST will be processed the same day and shipped out within 24 hours. Please allow 5-7 days for standard shipping. Expedited shipping is available for an additional charge. All orders placed after 12:00pm EST or on Saturday and Sunday will be processed the following business day. ALL ORDERS ARE SHIPPED VIA USPS OR UPS GROUND unless otherwise noted. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS. **Please note that during the HOLIDAY SEASON orders may take additional time.**
My package says delivered but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)
When do Pre-order items ship?
The estimated shipping date for pre-order products can be found in your order confirmation email and invoice. This date is an estimate of when your order will be in stock and shipped to you.
Once your order arrives at our warehouse, our team will work to dispatch it as soon as possible. You’ll then receive a shipping email with tracking details.
My order has arrived but it’s wrong.
In the unlikely event you're missing an item, or have receive a wrong item/order, please contact us immediately with the following information and we'll sort it out right away.
- Your order number.
- The name of the item you didn't receive.
- A photo and the name of the item you have received (if the wrong item)
Once we've received the above info, our Customer Support team will get this fixed for you asap!ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING/WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
________________________________________________________________
SHOPPING ONLINE
What forms of payment do you accept?
We accept Visa, Mastercard, American Express and Paypal…
How can I track my order?
You will receive an order confirmation once your order has been received. A shipping confirmation email will be sent when your order has shipped. This confirmation will include the tracking # and a link to www.usps.com where you may track the delivery status of your shipment.
Can I send items as gifts?
Absolutely. Gifts are wrapped, tied with a satin ribbon and include your personal gift message with envelope for $7.95 per order.
Can I cancel or edit my order? We know you want your order fast so as soon as it is placed, we are on it!
Regrettably, this means that we cannot cancel or make changes to your order including, but not limited to:
- Canceling your order or specific items
- Changing your billing or shipping address
- Changing payment method
- Changing shipping method
- Changing color/size of items(s)
- Addition or removal of item(s)
- Changing or adding a discount code
- Addition or removal of a gift card
For whatever reason if you would no longer wish to keep your order, you are able to return your order after it has been delivered.
In case of a return, please visit the Returns & Exchanges section below to review our return policy.
RETURNS & EXCHANGES
What is your Return Policy?
Your satisfaction is our top priority. We want you to be completely happy with your purchase, and if for any reason you're not, we offer a 30-day return policy. Simply return the item(s) within the first 30 days, and we'll gladly provide a refund. Please note that it may take 5-7 business days to process returns once we receive the item(s) back. Kindly note that shipping fees are non-refundable. We value your trust in us and aim to make your shopping experience with us as seamless and enjoyable as possible.If you need assistance with a return, email us as customerhelp@doubledutchdolls.com
What items are final sale?
All dolls and books marked I the product description as FINAL SALEare non-returnable and cannot be returned.
GENERAL QUESTIONS AND INFORMATION
What makes Double Dutch Dolls a multicultural brand?
Over a decade ago, our journey started with the launch of a remarkable collection of books and dolls. What makes them truly special? They feature a diverse range of African American, Hispanic, biracial, and multiracial characters. Our mission? To amplify the representation of multicultural children in the world of books and dolls, ensuring that every child sees themselves reflected in their everyday adventures. We believe that everyone deserves to feel seen and valued, and we're dedicated to providing that opportunity to those who have been underrepresented for far too long. Join us on this empowering journey of inclusivity and celebration!
Do the Double Dutch Dolls books and dolls go together?
People often wonder which came first, the books or the dolls, and honestly, we can't quite recall. The book series lays the foundation for the Double Dutch Dolls' story, introducing Kaila, Zaria, Alainna, Sascha, Trinity, and Kadence who come from African American, Hispanic, Bi-racial and multi-racial backgrounds. Through this captivating three-book series, these dynamic multicultural characters come to life as they navigate friendship, challenges, and the ups and downs of being tweens. During all the fun and mayhem, children learn valuable lessons about navigating the complexities of the world.
The dolls, inspired by the characters in the book series, take the experience one step further, allowing children to bring their favorite characters into the real world. Whether you choose to gift the dolls and books as a set or separately based on your child's interests, they are sure to spark joy and imagination. The Double Dutch Dolls offer an exciting opportunity for children to immerse themselves in a world of adventure and inspiration.
What is the appropriate age for the Double Dutch Dolls books?
While the Double Dutch Dolls book series is primarily recommended for children aged 8 and up, we understand that reading abilities can vary. Younger children may also find the storyline easy to follow, depending on their reading level. We believe that every child should have the opportunity to explore and enjoy our captivating stories, fostering their imagination and love for reading. So, whether your child is 8 or younger, we invite them to embark on an exciting journey with the Double Dutch Dolls and discover a world of adventure and inspiration.
Are the Double Dutch Dolls books also available as e-books?
The Double Dutch Dolls book series is available for kindle on Amazon.com.
Are Double Dutch Dolls good quality dolls?
Double Dutch Dolls are 18” all vinyl fashion dolls with pierced ears, a realistic child-like body and jointed limbs. They have extra joints in their elbows, knees and wrists so they can be posed in many natural-looking positions. They have wigged rather than rooted hair, which is superior. Wigged hair is either machine sewn onto a fabric wig cap or hand-knotted. The wig is then glued onto the doll’s head and the hair is cut and styled. This helps wigged hair better retain its hairstyle more easily than rooted hair. The dolls are beautiful and well made.
- They have compelling back-stories that teach values and good decision-making in an entertaining way that girls will embrace
- They reflect the beauty of multicultural girls and have customized skin tones and hair textures
- The dolls double as a keepsake that can be passed down
- They are less than the price of an American Girl doll, especially when factoring in the extras like clothing and ear piercing
- Unlike American Girl dolls and other less-expensive dolls on the market, Double Dutch Dolls are fully posable. Their elbows, wrists and knees are jointed so they can pose in many natural looking positions just like girls.Is your child a gymnast? Did you know our Kaila doll can do a cool herkie?
Why are the dolls so expensive?
Double Dutch Dolls not only offer endless fun and imagination but also amazing value for your money. Priced less than American Girl dolls, Double Dutch Dolls are the perfect choice for savvy shoppers. These all-vinyl dolls are not only beautiful but also easy to keep clean – just wipe away any dirt or stains. With jointed elbows, wrists, and knees, these dolls can be posed in natural and lifelike positions, adding an extra touch of realism to playtime. We've also taken great care in crafting their hair, ensuring that each doll showcases the diverse textures found among multicultural girls today. From Zaria's gorgeous 3-strand twist to Sascha's stunning shoulder-length bob and Kaila’s luscious long curls, our dolls offer upgraded features that make them even more enjoyable. Don't settle for less when you can have it all with Double Dutch Dolls.
What is the right age for my child to play with a Double Dutch Doll?
Double Dutch Dolls are designed with versatility in mind. While they are officially recommended for children aged 8 and up, their all-vinyl construction makes them suitable for younger girls as well, starting from around 5 or 6 years old. Younger girls often appreciate dolls that resemble themselves, and the realistic look of our multicultural all-vinyl dolls is sure to captivate their imagination. It's worth noting that dressing all-vinyl dolls can be slightly more challenging compared to soft body dolls,but it's usually not an issue for girls of 5 or 6 who have developed the dexterity to handle smaller doll clothing. Our Double Dutch Dolls' clothing is thoughtfully designed with convenient Velcro closures and zippers, making it easier for children to manage on their own. However, younger children may still benefit from adult assistance with dressing. We strive to provide dolls that grow with your child and enhance their playtime experience, ensuring that Double Dutch Dolls are a perfect fit for girls of various ages.
Can I purchase Double Dutch Dolls product in stores?
Currently Double Dutch Dolls are only available in our online store and at select online retailers. We are currently looking for retail partners so if you are interested in carrying our line, email us at wholesale@doubledutchdolls.com.
Who owns Double Dutch Dolls?
Double Dutch Dolls is a privately owned company. We are not affiliated with any other retailer or toy manufacturer.
I have a media question, who do I contact?
We welcome all media and PR inquiries. For a copy of our press kit or more information on our company, please email us at info@doubledutchdolls.com.
What if my question wasn’t answered on this list?
Send us an email at customercare@doubledutchdolls.com and we’ll get back to you on the double.